Privacy Policy

Niramaya – Jha’s Superspeciality Centre For Orthopaedics (“Niramaya” or “we”) is dedicated to safeguarding the privacy of individuals who provide us with information. We recognize the importance of your privacy and make reasonable efforts to protect the information we receive from you. This Privacy Policy applies to the collection, storage, processing, disclosure, and transfer of personal information when using the website niramayacare.in (the “Website”) and the services offered by Niramaya.

Data Collection We collect your personal information directly from you, third parties, and automatically through our Website. This information may include details such as the device you use, your browsing activity on our Website, IP address, and other personal information as outlined in Section 4 below.

Access and Consent By using our Website, providing us with personal information, or using our services, you consent to the collection, storage, processing, disclosure, and transfer of your personal information as described in this Privacy Policy. We comply with applicable laws, including the General Data Protection Regulation 2018 of the European Union (GDPR).

You acknowledge that you provide personal information voluntarily and after understanding how it will be used. You also agree that the collection, storage, processing, disclosure, and transfer of personal information, when done in accordance with this Privacy Policy, shall not cause any wrongful loss to you. However, we are not liable for any loss that may occur due to the provision of incorrect personal information by you.

Control Over Personal Information You have the right to withdraw your consent at any time. If you wish to rectify or update the personal information we have collected to provide you with personalized services, please contact us at niramayacarehospital@gmail.com, specifying the reason for rectification or update.

Once you withdraw consent to share personal information, we may not be able to fulfill the purposes for which the information was collected, and we may restrict your use of our services or the Website.

Changes to the Privacy Policy We may update this Privacy Policy periodically without advance notice. The date of the last update will be indicated at the end of the Privacy Policy.

Personal Information Collected The personal information we collect may include but is not limited to:

  • Name
  • Date of birth/age
  • Gender
  • Address (including country and postal code)
  • Phone number/mobile number
  • Email address
  • Physical, physiological, and mental health information provided by you and/or your healthcare professional
  • Personal medical records and history
  • Financial information for product/service purchase and online payment
  • Login ID and password
  • User details provided during registration or afterward
  • Records of interaction with Niramaya representatives
  • Usage details such as time, frequency, duration, and pattern of use, features used, and storage amount used
  • Internet Protocol address, cookie data, browser type, browser language, referring URL, files accessed, errors generated, time zone, operating system, and other visitor details collected in our log files
  • Any other information voluntarily shared by you (collectively referred to as “Personal Information”)

How We Collect Personal Information We collect your personal information through various methods, including but not limited to:

  • Patient registration form
  • Details provided to a Niramaya healthcare professional or representative
  • Website registration
  • Personal information provided during the course of receiving services
  • Website feature usage
  • Access provided to other websites
  • Use of cookies (more details in Section 9 of this Privacy Policy)

Use of Personal Information We may use your personal information for various purposes, including but not limited to:

  • Providing effective services
  • Operating and improving the Website and our services
  • Conducting studies, research, and analysis for enhancing our information, analysis, services, and technologies
  • Contacting you for appointments, technical issues, payment reminders, deals and offers, and other announcements
  • Sending promotional communications via SMS, email, or mail
  • Advertising Niramaya products and services, as well as third-party products and services
  • Sharing information with our business partners to provide specific services you have ordered
  • Administering and fulfilling our obligations under any agreement you have with us
  • Building your profile on the Website
  • Responding to legal requests and establishing or exercising our legal rights
  • Investigating and preventing illegal activities, suspected fraud, or violations of our Terms of Use
  • Aggregating personal information for research, statistical analysis, and business intelligence purposes
  • Selling or transferring aggregated or non-personally identifiable research, statistical, or intelligence data to third parties and affiliates (referred to as “Purposes”)

Sharing and Transfer of Personal Information Once you have consented to share your personal information with us, you authorize us to exchange, transfer, share, or disclose all or any of your personal information to our service providers, partners, and affiliates, including in other countries worldwide, for the Purposes specified in this Privacy Policy or as required by applicable law.

We acknowledge that some countries where your personal information may be transferred may not have data protection laws as strict as those in your own country. However, we will impose contractual obligations on the transferee to adhere to the provisions of this Privacy Policy when transferring your personal information.

Use of Cookies We may store temporary or permanent cookies on your computer. You can choose to erase or block these cookies from your computer. Your computer’s browser can be configured to alert you when we attempt to send you a cookie, with the option to accept or refuse it. However, disabling cookies may prevent you from using certain features of the Website. Please note that we do not store personally identifiable information in cookies, and we do not control the privacy practices of external websites you may access through our services.

Security The security of your personal information is important to us. We have implemented reasonable security practices and procedures, including role-based access, password protection, and encryption, to ensure the security of the personal information we collect. Access to your personal information is restricted to our employees, agents, service providers, partners, and agencies on a need-to-know basis and in relation to the Purposes specified in this Privacy Policy.

While we strive to keep your information secure, please note that the internet is not 100% secure, and we cannot provide absolute assurance regarding the security of your personal information. We will not be liable for any breach of security or unintended loss or disclosure of information caused by us in relation to your personal information.

Third-Party References and Links Our Website may contain references to third parties and links to third-party websites. These references and links do not imply endorsement by Niramaya. Third parties and third-party websites are governed by their own terms and conditions, privacy policies, and practices. We do not make any representations regarding the availability and performance of third parties or the content, terms of use, privacy policies, and practices of third-party websites. Please read the privacy policies of all external sites you visit.

Do-Not-Track Requests We currently do not honor “Do Not Track” signals or other mechanisms that allow you to opt out of the collection of information across networks of websites and online services. We may review this practice and update our procedures if standards develop.

Rectification/Correction of Personal Information If you need to update or correct your personal information, you may send updates and corrections to us at niramayacarehospital@gmail.com, and we will make reasonable efforts to incorporate the changes within a reasonable period of time.

Compliance with Laws You are not allowed to use our services if any of the terms of this Privacy Policy are not in accordance with the applicable laws of your country.

Term of Storage of Personal Information We will store your personal information for a minimum period of three years from the last date of use of our services or website, or for such period as may be required by law.

Grievance Officer We have appointed a Grievance Officer to address any concerns or grievances you may have regarding the processing of your personal information. If you have any grievances, please write to our Grievance Officer at niramayacarehospital@gmail.com, and our officer will attempt to resolve your issues in a timely manner.

Please note that this Privacy Policy may be updated from time to time without advance notice. The date of the last update will be indicated at the end of the Privacy Policy.